SHIPPING POLICY FOR INTERNATIONAL ORDERS

for domestic orders within South Korea, click here.

 

IMPORTANT : LOOLAKOOLA supports several languages for the convenience of international customers. Policies in languages other than Korean and English were translated through Google Translate and are for reference only. Only the policies in Korean and English have legal effect.

 

 

DELIVERY

All orders are shipped from Seoul, South Korea.

All orders are normally shipped within 2-3 business days via EMS with insurance, and trackable online. In case of unexpected delay in processing an order, LOOLAKOOLA will notify the customer by email.

LOOLAKOOLA is not responsible for any damage, delay, loss or theft in delivery caused by any circumstances beyond the control of LOOLAKOOLA.

From the moment of dispatch, the package is insured by EMS against damage, loss and theft. If customer receives damaged or broken package, the customer must not open the package and report immediately the situation to the local courier and also to customerservice@loolakoola.com for support.

Once an order is shipped, changing the delivery address will no longer be possible. Please make sure to fill out the correct address when checking out. LOOLAKOOLA is not responsible for any problems in delivery caused by wrong or incomplete shipping information submitted by the customer.

LOOLAKOOLA charges shipping fee for every order. Shipping fee will vary based on ordered items and destination country. For an order of multiple items, shipping fee will be charged only for one item which takes the highest shipping rate among the ordered items. Customer can check the exact shipping fee at checkout.

 

CUSTOMS DUTIES AND TAXES

Customs duties and taxes are not included in the product price. The responsibility for clearing all the customs process is solely on the customer.

All deliveries are accompanied with an official invoice with the original price of each item in USD. Discounted item reflects the discounted price.

  

SHIPPING POLICY FOR DOMESTIC ORDERS WITHIN SOUTH KOREA

for international orders, click here.

 

DELIVERY

(The following Shipping Policy is applicable only to shipping within South Korea.)

 

All orders are shipped via Logen Logistics.

LOOLAKOOLA offers free shipping for orders of $100 USD or more. (Islands and mountainous areas may be charged additional shipping fee.)

For orders below $100 USD, shipping fee will be charged as $3 USD. (Islands and mountainous areas may be charged additional shipping fee.)

If customer has opted for free shipping, the customer has to bear the initial shipping costs in the event of a return.

For any inquiries, contact customerservice@loolakoola.com